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Smartech

Proactive Managed IT Services

Keeps your business running smoothly with Peace of Mind

"Smartech bring transparency & honesty. Finally I have found a trusted IT partner that I can trust to support our business growth."
Mr. Gan Soon Huei

Professional Managed Services Provider (MSP)

Local IT Support & Consulting Personnel

Introducing our Premium Support Plan which includes:

Premium Helpdesk

A friendly Malaysian based Helpdesk where you can call or email for all your IT issues.

Onsite Support

Onsite engineers available for any IT assistance you might need, from desk move to new server installs.

Technology Business Review

A regular catch up with your Account Manager to budget and plan for company IT roadmap.

24x7 Proactive Monitoring

Enjoy peace of mind with continuous device monitoring, ensuring the optimal performance and security of your technology around the clock.

Vendor Management

We can act on your behalf with your IT vendors (eg: software vendors, multi-function printers and more)

Reporting

You will receive weekly/monthly easy to read IT Executive Report with metrics that matter.

Endpoint Security

Secure your systems by detects and block malware, viruses, ransomware and other malicious software.

Endpoint Detection and Response (EDR)

Continuously monitors endpoints for suspicious activity and provides tools for investigating and responding to potential security incidents.

Proactive Maintenance

Regular updates of device firmware for critical infrastructure like switches, firewalls and wireless systems, ensuring optimal performance and security.

Customer Experience Portal

A web-based portal where you can access things such as Open Tickets, Computer Assets, Agreements and more.

Software Updates

Regular updates for your servers and PCs to keep your Windows environment & 3rd Party Apps secure and efficient.

Microsoft 365 Backups

Secure backups for Email, SharePoint, OneDrive, and Teams, ensuring your data's safety and availability.

Industry-Leading Managed IT Services

As a business expands, its IT needs often surpass its internal capabilities.

Many companies reach a stage where they do not yet require a dedicated in-house IT department but are too large to rely solely on consumer-grade IT solutions.

The increasing costs and expertise needed to remain current and competitive can be overwhelming for many organizations.

Smartech is dedicated to empowering your business with industry-leading IT infrastructure and end-user support, offering affordable and flexible solutions tailored to businesses of all sizes.

  • Stronger IT Security
  • Strategic budgeting and predictable costs
  • Operational efficiency and business growth
  • Data protection you can count on
  • Proactive approach in IT Support & Management
  • Peace of Mind in IT

Security First

  • 24/7 Proactive Monitoring, Alerting, and Automation
  • Monitored ransomware, antivirus and malware protection
  • Multi-Factor Authentication(MFA) for all platforms that support it
  • Microsoft 365 Advanced Threat Protection
  • Microsoft 365 Backups (E-mail, SharePoint, OneDrive, and Teams)
  • Third-party app updates, Windows and Microsoft 365 updates
  • Calibration & Prevention (Firmware, OS and more..)
  • Disk Drive Encryption
  • Next-gen Firewalls (Intrusion Pevention, Application Control, ATP, etc.)
  • Vendor Management
  • Employee onboarding/offboarding checklists

Minimize Downtime; Maximize Productivity

We share your vision of a productive workspace, free from constant technology disruptions. Properly configured technology drives productivity and revenue growth. As a MSP, we empower our partners with robust systems through detailed data analysis, continuous compliance checks, and regular consultations. Our Remote Monitoring and Management (RMM) services minimize downtime and maximize productivity, allowing your team to focus on crucial tasks. Enjoy a seamless technology experience where support calls are rare, and your team can thrive.

Customer Experience Portal

Clients are given access to a modern self-service portal, allowing customers to experience full transparency, so “You See What We See“

  • Review and edit Helpdesk tickets
  • Submit Tickets, Order Equipment
  • Past/Current Invoices, Quotes, Agreements
  • IT Asset Information (Device Specification, Warranty Information)
  • Software License Inventory
  • Microsoft 365 Licensing Summary
  • Online Training Courses** (Cyber-Security, Office 365, etc.)
  • CSAT surveys

Onboarding Excellence:

We invest in your success by covering a mandatory IT audit and assessment as part of our onboarding process. This enables us to identify any issues, develop a comprehensive project roadmap, create detailed documentation, and ensure we are fully prepared to support your team from day one.

  • Initial Consultation: Understand your business objectives, current infrastructure and challenges and goals
  • Risk Assessment: Mitigate risk and enhance your IT resilience.
  • Knowledge Transfer: Our teams will provide knowledge transfer to your staffs, ensuring they are well-verse in the new systems and processes.
  • Technology Business Review: Provide a forward-looking technology plan tailored to meet your budget.